Business Analyst - RSFS

A better customer journey. 

We are a global transport technology company helping more than 13 million people get where they need to go, every single day. Our product-driven approach means we can deliver cost-effective solutions for our customers, and are always looking for the next project where we can make a difference for operators and riders alike. We are passionate about creating a better customer journey.

We've built a passionate team of hard-working and collaborative people from all over the world. We make bold and 

innovative decisions which shape us as market leaders operating in more than 200 cities. We are honest and hold each other accountable in our mission to excel as a team to make transit providers successful. These are our values!

We are now on the lookout for a Business Analyst to join our team in Edmonton. As Business Analyst, you will be critical in ensuring the solution being delivered will satisfy the business needs of the customer and that the solution is in line with the Vix product and commercial strategy. Collaborating with the Solutions Architect and Solution Specialists, you will help define the system requirements and manage the documentation and traceability of the requirements.

What will you be responsible for?

• Translating customer business requirements into technical system requirements and specifications aligned with the Vix product and service strategy
• Providing clarification to the customer and system implementers as required
• Managing the scope of the project throughout the entire lifecycle and leading the customer through the change management process
• Tracing all requirements through to delivery to the customer
• Ensuring the delivered systems are aligned with the Vix product and service strategy and thus providing a strong revenue and profit stream for the business

What does our ideal candidate look like?

• Technical expertise in structured business or systems analysis
• Degree in computer science, business or related discipline
• Strong problem-solving skills with a focus on customer service
• Ability to work in a proactive manner, using your initiative to source required information
• Ability to translate often vague customer requirements into precise technical requirements
• Experience in fare collection and/or payment solutions is highly desirable

What’s in it for you?

Besides the opportunity to work for a global company that is customer focused and values its people.

• A truly flexible working environment – work a mix of in the office and from home
• A focus on learning and development
• A generous benefits package including 21 days PTO

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.