Application Support Engineer

Job Locations US-WA-Seattle
Job ID
2020-1180
Category
Customer Service/Support
Type
Permanent Employee

Overview

*Location: Seattle, WA or Denver, CO

 

Vix Technology is an industry leader in transport ticketing, implementing, and managing automated fare collection, payments, access, and passenger information systems. Our solutions help transport authorities ease passenger movement and embrace new innovations, to provide the most efficient transit system possible for their passengers.

 

The Application Support Engineer will provide support for external customer level two support incidents. This role will provide technical assistance, incident resolution and where required will be the conduit for escalation to engineering and / or other parts of the business.

Responsibilities

What will you be responsible for?

  • Maintain monitoring tools and alerting mechanisms to facilitate 24/7 support
  • Investigate, own and resolve incidents
  • Undertake and plan installation, configuration, patching and preventative maintenance of customers systems
  • Troubleshoot applications, perform code analysis, bug identification and fixes, ready for deployment.
  • Perform root cause analysis and event correlation making recommendations
  • Perform key tasks to hot-fix and enhance deployments to production and non-production environments.

Qualifications

What does our ideal candidate look like?

  • Have a strong working knowledge of Oracle and SQL skills
  • Be comfortable with script building and utilization; and JAVA Tomcat; Windows, Linux and Unix operating systems; and interfacing with QA/Test team
  • Have experience with network, sever and storage infrastructure in support of bespoke applications.
  • Have an understanding of application architecture and relationship to database, files, logs and operating systems.
  • Be able to demonstrate preventative maintenance actions
  • Have experience of working within an ITIL framework to investigate and resolve incidents.
  • Electronic fare collection systems experience would be ideal

 

Desired Skills & Qualifications

  • Bachelors degree in related field
  • ITIL v3 Foundation qualification preferred.
  • Knowledge of AWS and third party software applications (e.g. CheckMK, Splunk, Nagios).Confident in C#, Powershell, Python or similar

 

What’s in it for you?

 

Besides the opportunity to work for a global company that is customer focused and values its people.

  • A truly flexible working environment – work a mix of in the office and from home
  • A focus on learning and development
  • A generous benefits package including 21 days PTO

 

 

 

No recruitment agencies, please! We won’t accept any introductions.

 

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

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