The Business Analyst is a customer facing role tasked with defining, documenting, and managing the scope of a project. The Business Analyst is responsible for capturing and translating customer requirements into technical software and system specifications suitable for implementation, and managing the requirements through to final acceptance and delivery to the customer.
The Business Analyst works closely with the Solutions Architect and Solution Specialists to shape and define the system requirements and then manages the documentation and traceability of the requirements to ensure that the solution being delivered will satisfy the business needs of the customer and that the solution is in line with the Vix product and commercial strategy.
The Business Analyst is the scope manager for the system and manages the customer through the change management process. The Business Analyst provides clarification to the customer and system implementers on the requirements.
The Business Analyst will work closely with the PMO, Product Management, Product Development, Integration and Operations teams throughout the lifecycle of the customer program to ensure that all contractual requirements are met.
For systems in operation, the Business Analyst will work with the customer on defining system enhancements, both customer led and Vix product led.
Ultimately the goal is to enable Vix to provide our customers with industry leading solutions that satisfy their business needs in transit fare collection and payment. Doing this, while ensuring the delivered systems are aligned with the Vix product and service strategy and thus providing a strong revenue and profit stream for the business.
Essential Skills and Qualifications
Essential Knowledge and Experience
Desirable Knowledge and Experience