Business Analyst

Job Locations US-AZ-Phoenix
Job ID
Business Analysis
Permanent Employee


The Business Analyst is a customer facing role tasked with defining, documenting, and managing the scope of a project. The Business Analyst is responsible for capturing and translating customer requirements into technical software and system specifications suitable for implementation, and managing the requirements through to final acceptance and delivery to the customer.

The Business Analyst works closely with the Solutions Architect and Solution Specialists to shape and define the system requirements and then manages the documentation and traceability of the requirements to ensure that the solution being delivered will satisfy the business needs of the customer and that the solution is in line with the Vix product and commercial strategy.

The Business Analyst is the scope manager for the system and manages the customer through the change management process. The Business Analyst provides clarification to the customer and system implementers on the requirements.

The Business Analyst will work closely with the PMO, Product Management, Product Development, Integration and Operations teams throughout the lifecycle of the customer program to ensure that all contractual requirements are met.

For systems in operation, the Business Analyst will work with the customer on defining system enhancements, both customer led and Vix product led.

Ultimately the goal is to enable Vix to provide our customers with industry leading solutions that satisfy their business needs in transit fare collection and payment. Doing this, while ensuring the delivered systems are aligned with the Vix product and service strategy and thus providing a strong revenue and profit stream for the business.


  • Translating customer business requirements into technical system requirements and specifications aligned with the Vix product and service strategy
  • Structure documentation of the system requirements and specifications. Providing clarification to the customer and system implementers as required.
  • Managing the scope of the project throughout the entire lifecycle
  • Tracing all requirements through to delivery to the customer
  • Leading the customer through the change management process
  • Participate in testing activities to ensure that requirements are met
  • Guide the customer through customer acceptance testing
  • Use the Vix standard requirements management tools and processes for all activities
  • Identify and manage requirements requiring customisation to the Vix product suite.


Essential Skills and Qualifications

  • Technical expertise and/or demonstrated experience in structured business or systems analysis
  • Degree in computer science, business or related discipline
  • Commercial sensibility
  • Customer focused
  • Strong problem-solving skills
  • Ability to translate often vague customer requirements into precise technical requirements
  • Previous experience with analysis tools
  • Strong influencer and negotiator
  • Collaborative leadership style
  • Strong written and verbal communicator
  • Logical and structured
  • Ability to prioritise effectively
  • Proven ability to deliver under pressure
  • Able to display confidence, technical expertise, and gravitas as appropriate to the circumstance

Essential Knowledge and Experience

  • Experience and/or knowledge in fare collection and/or payment solutions
  • Experience in complex combined hardware software systems delivery
  • Proven experience in managing a large body of complex system requirements
  • Experience working with a distributed delivery team

Desirable Knowledge and Experience

  • Transit standards and technology
  • Software development experience
  • Experience in cloud-based systems and deployment methods
  • Knowledge of databases
  • Knowledge of security standards
  • Relevant payment or security training/qualifications


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