Field Service Technician

Job Locations US-Dallas
Job ID
2020-1131
Category
Customer Service/Support
Type
Fixed Term Employee

Overview

Vix is a dynamic technology company providing transit riders around the World a better passenger journey through a seamless and cashless journey. The Equipment Service Technician is responsible for ensuring our operating solutions such as the ORCA Card in Seattle are reliable and supported through positive customer service interactions, as well as a solid understanding of how our devices and back-end systems operate.

Numerous customers (transit agencies) and hundreds of thousands of their customers (transit riders) rely on Vix Technologies systems to get to their destination using transit. The primary function of the Field Service Technician is to assist with all equipment related tasks and incidents. While performing this function the key duties associated will include device commissioning, device installations, device repairs, processing documentation, shipping, receiving, inventory management, and maintaining all workshop equipment.

Responsibilities

  • Manages and complete device installation projects
  • Reads and interprets complex schematics, technical manuals, and engineering drawings.
  • Analyses and interprets device malfunctions and isolates faults
  • Performs field service/on-site maintenance for all devices
  • Tracks and reports on all device repairs, including paperwork
  • Maintains workshop and testing equipment
  • Available to work off hours including nights/weekends

Qualifications

  • Ability to exercise patience and professionalism during stressful customer interactions
  • Ability to set customer expectations and routinely meet or exceed these expectations
  • Minimum two years’ experience with electronic repairs and installations
  • Experience drafting easy-to-understand and follow technical procedures

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