Service Delivery Manager

Job Locations US-Dallas
Job ID
Project Management
Permanent Employee


Vix is a global leader in transit ticketing with an unrivalled track record of innovation and deployments around the world. Transit ticketing is now going through a total transformation as digitisation, payments, big data and new sensing technologies are being brought to bear.


The Service Delivery Managers responsibility is to Manage the Service delivered by Vix to ensure that it meets the SLA agreed with the customer. You will build and maintain a strong relationship with our customer and focus on enhancing their satisfaction as well as understanding their needs.


The role requires that you have a fair technical understanding of both SW and HW (enough to understand issues and working of the Vix systems at a mid to high level) This will enable you to Understand Required, Recommend New Customer Improvements and Report on their status.


You will proactively drive Ex/Internal Orgs to satisfy customer requirements (Build Metrics for CSI and Fact-Based Decisions. By building and maintaining a strong relationships with partners and suppliers, both internal and external, the service delivery manager will manage and deliver the service processes and ensure that both internal Vix support, partners, and external suppliers meet their agreed SLAs


We are looking for someone who understands the competitive environment within the market including announced tenders in the country, as well as laws and regulations in order to secure existing and potential customer business.


You will have a good understanding of the existing contracts and Procurement Contracts and Quotes in general as well as Good knowledge of overview of changes in the country/region, like Europe (e.g. ITxPT.


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