Lead Solutions Architect

Job Locations US-CO-Denver
Job ID
2020-1073
Category
Information Technology
Type
Permanent Employee

Overview

Vix Technology is a leading provider of automated fare collection (AFC) systems for transit agencies globally, and has been an innovator in this space for over 25 years. Vix’s goal is to provide a better customer journey, both for transit riders as well as for transit agencies. Vix is a product-focused company and has spent the last three years building a core AFC solution to address the set of common market needs in the transit payments space. Vix utilizes cutting edge technology based on proven contactless payment methods (RFID cards, NFC smartphones) to deliver flexible, secure, and auditable payment solutions that vastly improve the customer experience of paying for transit. Vix deployed the ORCA card system in Seattle in 2009 and has just recently deployed a similar system in Dallas, TX: the GoPass Tap system.

At Vix, the Lead Solutions Architect is responsible for total ownership of the technical solution and serves as the primary Vix technical point of contact for a specific project. The Solution Architect leads the design phase with the project team and customers to document the solution Vix will provide, with a focus on scope management and ensuring traceability to contract requirements. This includes leading customer design workshops, documenting and diagramming the proposed system including integrations, and facilitating the customer sign-off of design documentation within the contract schedule and budget.

Following design sign-off, the Lead Solution Architect is responsible for working closely with internal and external teams including Product Development, System Integration, System Operations, Vix development partners and subcontractors, and customer vendors to ensure that implementation is consistent with the approved design and that the solution will meet all contract requirements. The Solution Architect must also manage customer expectation throughout implementation as well as participating in functional demonstrations led by the Vix System Integrations team.

The Lead Solution Architect works closely with the project team, specifically supporting Program and Project Management updates to the customer throughout the delivery phase. Once the system is in operation, the Solutions Architect develops and implements plans for the continuous improvement of the operational system, including leading the design and implementation of requested new functionality and changes to existing functionality for the solution.

Vix is looking for a highly motivated, technically capable individual with exceptional customer management skills to take over the Solution Architect role for the Vix system in Denver. Vix will be delivering key functionality for Denver in the near future and this will require solution work to define each solution and see it through to delivery. The position is based in our Denver regional headquarters, but requires the ability to travel to Denver, TX for 1-2 weeks per month. Applicants should have experience working with a formal enterprise architecture framework (TOGAF or similar) and architectural modelling. Vix prefers that applicants also have experience either in transit technology, contactless payments (including familiarity with EMV and PCI-DSS), or both.

Responsibilities

  • Leading the Systems Engineering Process for the design, development, and deployment of end-to-end solutions for customers in line with the Vix product suite
  • Leading the development of system specifications and other technical documentation
  • Leading the technical interaction with 3rd party suppliers of solution components to ensure successful integration
  • Coordinating system development tasks including design, integration and formal testing
  • Managing customer expectations regarding system functionality and performance
  • Overseeing the transition of the system into revenue service
  • Providing oversight and guidance in troubleshooting and optimizing the system during operations
  • Managing the technical evolution of the customer solution in line with the Vix product strategy to ensure quality and stability, while avoiding technical debt

Identifying new market requirements and working with Business Analysts to document and submit requirements and feature requests for Product Team consideration

Qualifications

Essential

  • Experience as a Solution Architect on large complex system implementations involving integration of components from several suppliers
  • Experience and/or knowledge of fare collection technology and/or payment solutions
  • Experience in complex distributed systems (hardware and software) delivery
  • Proven experience in architecting complex enterprise solutions
  • Experience in delivering large systems to contracted requirements based on a fixed schedule and budget
  • Experience working with and leading a distributed delivery team
  • Experience in leadership of outsourced software development

Desirable

  • Relevant payment or security training/qualifications
  • Qualification in cloud technologies
  • Security related qualification

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